Terms of sale

Who we are

Crafty Bintt is a trading name of Charlie Coles, operating as a sole trader registered in the United Kingdom. Our trading address and contact email appear at the bottom of every page on the site.

What this document covers

These terms apply to every purchase you make on craftybintt.co.uk. Placing an order means you accept them. If something here looks wrong or unclear, email us before ordering.

Ordering

A contract forms when we send you an order confirmation email after successful payment, not when you click "Pay". We may decline an order — for instance if a product is mispriced or out of stock — and refund you in full if we do.

All prices are in pounds sterling and include VAT where applicable. Prices on the site are the prices you pay; we do not add fees at checkout.

Payment

Payment is processed by Stripe. We do not see or store your card details. We charge at the point of order, including for personalised and made-to-order items.

Delivery

We post within the United Kingdom by Royal Mail and DPD only. We do not use Evri. Standard dispatch is the next working day for in-stock items; personalised items add one to two working days, and made-to-order items ship on or near the date shown on the product page — we will email you with tracking when each parcel goes out.

Title and risk in the goods pass to you on delivery.

Cancellation and returns

Under the UK Consumer Contracts Regulations 2013 you have 14 days from the day you receive the goods to tell us you wish to cancel, and a further 14 days to return them. You can cancel any order in your account before it ships. Return postage is your responsibility unless the item arrived damaged or incorrect.

Made-to-order items can be cancelled at any time before they go to print; the full amount will be refunded. Personalised items cannot be returned once made, unless faulty — this does not affect your statutory rights over faulty goods.

Faulty goods

The Consumer Rights Act 2015 gives you a 30-day right to reject faulty goods for a full refund, and rights to repair or replacement after that. We will work with you to put things right quickly.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Subject to that, our maximum liability for any order is the value of that order.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute.

Complaints

If something goes wrong, please email us first. We aim to respond within one working day. If we cannot resolve a complaint, you can refer the matter to the European Commission's Online Dispute Resolution platform or to your local Trading Standards office.